Shipping & Returns

Shipping

• Processing Time: Orders ship within 3 business days after payment confirmation.
• Delivery Time: Estimated 5-12 business days, depending on location.
• Carriers: FedEx, UPS, DHL.
• Tracking: A tracking number will be provided once your order has shipped.

Returns & Exchanges

We accept returns within 14 days of delivery. Items must be unused, in original condition, and with all packaging intact. Customers are responsible for return shipping costs.

To start a return, email info@myscandinavianlighting.com. We recommend using a trackable shipping method, as we are not responsible for lost or stolen returns. Refunds are processed within 2-3 business days after receiving the item.

Cancellations & Order Changes

• Changes or cancellations must be requested within 24 hours of purchase. After this, processing may have started.
• If your order has already shipped, you may return it after delivery.

Incorrect or Missing Items

If you receive the wrong item, contact us at info@myscandinavianlighting.com, and we will resolve it promptly.
If your package has not arrived within 60 business days, you may request a refund. We do not refund orders with incorrect shipping addresses.

Restocking Fee

A 10% restocking fee applies if:

• The package is refused upon delivery.
• The item is not collected from customs.
• The order is already in transit when canceled.

Warranty

All My Scandinavian Lighting products include a two-year limited warranty. Issues must be reported within 2 months of delivery. Refunds are not issued after this period, but we may offer replacements or repairs.

For questions, contact info@myscandinavianlighting.com.

Warranty

We stand by the quality of our products. My Scandinavian Lighting offers a 2-year limited warranty covering manufacturer defects.

What’s Covered?

• Faults in materials or craftsmanship.
• Electrical or mechanical malfunctions due to factory defects.

What’s Not Covered?

• Normal wear and tear.
• Damage caused by misuse, modifications, or improper installation.
• Issues from accidents, water exposure, or external factors.

How to Make a Warranty Claim

If you experience a defect within 2 years of purchase, contact us at info@myscandinavianlighting.com with:

• Your order number.
• A description of the issue.
• Clear photos or videos showing the defect.

We will assess the issue and, if eligible, provide a replacement or necessary parts. Refunds are not available for warranty claims.

For any questions, feel free to reach out to our support team.